Home / Support
How can we help you?
One support team for all 16 apps. Reach us on chat, phone or email — or find your answer below in seconds.
Live chat — 24×7Fastest option. Open any order in the app and tap “Chat with support”.
Call usMonday to Saturday, 9:00 – 21:00 IST.+91 99944 61072
EmailDetailed issues and documents. We reply within one business day.support@akontec.com
How do I create an Akon One account?
Open the Akon One app or click “Open Akon One” on this site, enter your mobile number and verify with the OTP we send. That single Akon ID signs you into all 16 apps.
I'm not receiving my OTP. What should I do?
Check that your number was entered correctly and that your phone has network coverage, then tap “Resend OTP”. If it still doesn't arrive within a few minutes, contact us at support@akontec.com or +91 99944 61072 and we'll verify you manually.
How do refunds work?
Refunds are initiated by the concerned app's team as per its cancellation policy and tracked live in your Akon Pay passbook — from initiation to bank credit. Most refunds reach your source account within 5–7 business days, depending on your bank.
How do I track an order or booking?
Every order, booking and consultation appears under “My Activity” with live status. You'll also get updates in your Unified Inbox — and you can chat with support directly from any order screen.
How do I change my registered mobile number or email?
Go to Profile → Account Settings → Contact Details. Changing your mobile number requires OTP verification on both the old and new numbers for your security.
Is my payment information safe?
Yes. Payments run through RBI-regulated, PCI-DSS compliant payment partners, and Akon One never stores your full card number. You can manage saved payment methods anytime under Akon Pay settings.
How do I become a service partner?
Use the partner form on our Contact page or write to support@akontec.com. Our onboarding team will verify your business, set up your catalogue and take you live — typically within days.
How are partners on the platform verified?
Every partner clears identity, business-registration and bank verification, plus category-specific credential checks (medical registration for doctors, bar enrolment for advocates, and so on). Badges in the app show exactly which checks each partner has cleared.
How do I delete my account or download my data?
Go to Profile → Privacy → Manage My Data to download a copy of your data or request account deletion, or email support@akontec.com from your registered email. Details are in our Privacy Policy.
What are your support hours?
Chat support inside the app is available 24×7. Phone support at +91 99944 61072 operates 9:00 AM – 9:00 PM IST, seven days a week. Email replies to support@akontec.com arrive within one business day.
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