Privacy Policy — Akon One by Akontec

Effective date: 01 September 2026 · Akontec Synergy Pvt Ltd

This Privacy Policy explains how Akontec Synergy Pvt Ltd (CIN U70200WB2026PTC288824) (“Akontec”, “we”, “us”) collects, uses, shares and protects your information when you use the Akon One platform, its 16 apps, and this website (together, the “Platform”). By using the Platform you agree to this Policy.

1. Information we collect

Account information — name, mobile number, email, addresses and profile details you provide when creating or updating your Akon ID.
Transaction information — orders, bookings, consultations, payments, refunds and rewards activity across the apps you use.
Service-specific information — information you choose to share to use a particular app (for example, health details shared with a doctor on Healthcare, or property preferences on PrimeEstate). This information is confined to that app and its service context.
Device and usage information — device model, operating system, app version, IP address, and how you interact with the Platform, used for security, performance and improvement.
Location information — collected only with your device-level permission, to enable deliveries, bookings and nearby services.

2. How we use your information

To create and secure your Akon ID and operate the 16 apps and their services;
To process payments, refunds and Akon Coins through our regulated payment partners;
To connect you with verified service partners and enable them to fulfil your orders;
To provide customer support and resolve disputes;
To send service communications, and — with your consent controls — offers and updates;
To prevent fraud, enforce our Terms and comply with applicable law.

3. How we share information

With service partners — only the details needed to fulfil your specific order or booking (such as your name, delivery address and order contents). Partners are bound by confidentiality and platform data-use terms.
With payment partners — to process transactions. Akon One never stores your full card number.
With authorities — where required by law, legal process or to protect the rights and safety of users and the public.

We do not sell your personal information.

4. Per-app data separation

Each app on the Platform accesses only the data it needs to provide its service. Sensitive categories — such as health information — are not used for advertising or shared with other apps on the Platform.

5. Data security

We protect your information with encryption in transit and at rest, access controls, audit logging and periodic security reviews. No system is perfectly secure; if we become aware of a breach affecting your data, we will notify you and the authorities as required by law.

6. Data retention

We retain your information for as long as your account is active and as needed to meet legal, tax and dispute-resolution obligations, after which it is deleted or anonymised.

7. Your rights and choices

Access, correct or update your profile information at any time in the app;
Download a copy of your data from Profile → Privacy → Manage My Data;
Request deletion of your account and associated data, subject to legal retention requirements;
Control marketing communications and per-app notifications from your settings;
Withdraw device permissions (such as location) at any time from your device settings.

8. Children

The Platform is intended for users aged 18 and above. We do not knowingly collect personal information from children.

9. Changes to this Policy

We may update this Policy from time to time. Material changes will be notified in the app or by email, and the effective date above will be revised.

10. Grievance officer & contact

For privacy questions, requests or grievances under applicable Indian law, contact our Grievance Officer at support@akontec.com or +91 99944 61072. We acknowledge grievances within 48 hours and aim to resolve them within the timelines prescribed by law.